Qantas to pay $120m for allegedly selling tickets to flights that had already been cancelled

Qantas will fork out $100m as a civil penalty and pay $20m to customers in compensation, after striking a deal with the consumer watchdog over landmark legal action for allegedly selling tickets to flights that had already been cancelled in its system. On Monday, Qantas announced it had come to an agreement with the Australian Competition and Consumer Commission (ACCC) to resolve the court proceedings lodged in August last year, alleging it had advertised and sold tickets for more than 8,000 flights that it had already cancelled in its internal system, revelations which precipitated the early retirement of the former CEO Alan Joyce. In a statement, Qantas said it would “commence a projected $20 million remediation program for impacted passengers, with payments to customers ranging from $225 to $450, and subject to the approval of the Federal Court of Australia, will pay a $100 million civil penalty”. Related: Qantas cancellations: ACCC taking airline to court alleging it sold tickets for planes that would never fly “The ACCC and Qantas will shortly seek approval of the proposed penalty by the Federal Court. However, Qantas intends to commence the remediation program in advance of the Court approval process,” the statement said. The...

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