Marks & Spencer website and app down as retailer apologises to customers

The website of high street giant Marks & Spencer has been offline for several hours after it was hit with “technical issues”. The store chain said the problem had been caused by a third party service provider experiencing a technical issue. Visitors to the retailer’s site on Saturday afternoon were greeted with a message which read: “Please bear with us. Sorry you can’t shop with us right now. “We’re working hard to be back online as soon as possible.” The M&S app was also unavailable, customers reported. An M&S spokesperson told the PA news agency: “A third party service provider is experiencing a technical issue which is temporarily affecting access to our website and app. “We hope to be back up and running soon and are sorry to customers for the inconvenience caused.” In a reply on X, formerly Twitter, to a disgruntled web user, the retailer said: “We’re experiencing some technical issues but we are working on it.” M&S is the latest grocer to face issues with its online services. Last month, Sainsbury’s shoppers saw online orders fail to arrive after the supermarket giant was hit by a technical hitch. The chain blamed a “technical issue” for the disruption...

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