Two in five consumers think aviation sector is ready for summer – poll

More than two out of five (45%) consumers believe airports and airlines are prepared for summer, a new survey suggests. Some 24% think the aviation sector is not ready for the peak travel season while 31% are unsure, the poll of 1,000 UK adults commissioned by regulator the Civil Aviation Authority (CAA) indicated. There were chaotic scenes across many airports during parts of 2022 due to a failure to recruit and train enough staff to cope with the surge in demand for holidays as coronavirus travel restrictions eased. Despite a much improved situation in 2023, the CAA survey suggests 40% of consumers suffered some form of air travel disruption during the year, such as delays, cancellations, strikes and lost or damaged baggage. Nearly half (46%) of respondents said they had some knowledge about their rights during flight disruption but were not completely certain about all the details. A total of 276 million passengers travelled through UK airports last year, an increase of 23% on 2022. CAA chief executive Rob Bishton visited Stansted Airport in Essex to discuss how the industry is attempting to keep disruption to a minimum. He said: “As part of our mission to protect people and enable...

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