London marketing company fined £100,000 for making 80,000 'aggressive and unwanted' calls

A London telemarketing company has been fined £100,000 for making more than 80,000 nuisance phone calls over a 13-month period. The Information Commissioner’s Office (ICO) has fined London-based Dr Telemarketing Ltd (DRT) - and Cardiff-based Outsource Strategies Ltd (OSL) £240,000 - after the companies made a combined total of almost 1.43 million calls between February 2021 and March 2022. All recipients of the calls were on the UK’s ‘do not call’ register, the Telephone Preference Service. An ICO investigation found evidence that both companies specifically targeted elderly and vulnerable people. A total of 76 people complained, saying the callers were aggressive and used high-pressure sales tactics to urge them to sign up for products. Dr Telemarketing Ltd, based in London, made 80,240 unwanted marketing calls during the 13-month period to numbers registered with the TPS. “The highly exploitative unwanted calls were all made regarding Lotto Express and were targeted at vulnerable people to maximise profit,” said the ICO. During its investigation, the ICO uncovered what appeared to be a network of five people and eight companies all involved in deliberately making the unwanted calls. DRT argued opt-in details were supplied by its business partner and screening was provided by another...

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